Returns are only accepted for unopened, non-hygienic items with a clear quality issue. You must contact us within 7 days of receiving your order and provide a valid receipt or membership purchase record.
Shipping fees are non-refundable once tracking is generated, and customers are fully responsible for return shipping costs.
We only accept returns or exchanges for items that are unopened, unused, and fall outside of hygienic categories. For hygiene and safety reasons, the following items are strictly non-returnable and non-exchangeable under any circumstance: Skincare & Cosmetics, Beauty Accessories & Tools, Clothing & Slippers, Food & Snacks, Hair & Body Care.
All sale and discounted items are final sale and cannot be returned or exchanged.
